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Hey folks,
I have been playing cash games on pokerstars since late 2006. I'm a german citizen living in venezuela, and usualy cash out using direct bank transfer to my german bank account. today my cashout was declined, since they say that i'm living in venezuela and can't cashout to my german bank account. i usualy spend between 7 to 8 months in venezuela and the rest of the year in germany. as a matter of fact i always go there since my son receives therapy twice a year. I'm also registered under my parents address since 2007.
i had the same problem back in 2009 when i requested them to send me a rsa token to my venezuelan address. back then i talked on the phone to a really nice asian dude from ps support, and he had enough common sense to understand my situation. since i didn't wanted to cashout to a venezuelan bank account since this is a huge hassle.
well to make a long story short, this time the support dude is acting stupid and says i need to use different cashout options like neteller. I'm still trying to reason with them but in the meantime does anybody knows if i can make transfers from neteller to my german banking account? in that case i will try and activate my neteller again.
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| there are no facts only interpretations | Last edit: 28/06/2011 14:51 |
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GoTuNk Chile. Jun 28 2011 15:04. Posts 2860 | | |
I don't know the answer to your question, but maybe in a worst case scenario u could just withdraw with a neteller card or ask them to mail u a check? |
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ggplz Sweden. Jun 28 2011 15:26. Posts 16784 | | |
if all ur info is set in germany on ur neteller it shouldnt be a problem
moneybookers is better tho imo. |
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| if poker is dangerous to them i would rank sports betting as a Kodiak grizzly bear who smells blood after you just threw a javelin into his cub - RaiNKhAN | |
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Garfed Malta. Jun 28 2011 15:33. Posts 4818 | | |
| | On June 28 2011 14:26 ggplz wrote:
if all ur info is set in germany on ur neteller it shouldnt be a problem
moneybookers is better tho imo. |
Pretty much this. |
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well my registered neteller address is in venezuela. however, i just received another email from pokerstars security who says if i send them the bank statement which reads date, full name and address, they should be able to reinstate my old account details again. spoke to my parents and they should be able to get that from the bank tomorrow. thanks will keep you posted. |
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| there are no facts only interpretations | |
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spets1 Australia. Jun 30 2011 05:07. Posts 2179 | | |
just don't tell PS that you live in venezualla? |
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i send PS the bank statement and everything is back to normal again. |
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| there are no facts only interpretations | |
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