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Fujikura   United States. Aug 24 2013 13:58. Posts 1795 | | |
So the other day, I played a ton of sit n goes at pokerstars. Halfway through my session, the tournaments I am registering stop opening, and before I can notice, I've registered, and blinded out of ~30 turbo sit n goes. (I just assumed that TN malfunctioned and wasn't registering because sometimes it hits the tournament tab, and doesn't reg stuff, but it said "currently registered in 40 games".) After I saw this, I click "registered tournaments" and it says I'm in 40 games that are running... I still have ~13 tables up that I am playing with 0 error, completely connected to the internet, using skype, youtube, etc without a single problem. I email stars about the problem, and they say it is somehow my fault. Thoughts?
Poll: Should I get a refund?
(Vote): Yes
(Vote): No
(Vote): Nobody cares
Sorry if this wastes people's time, but I feel that stars support has been getting worse post Black Friday, at least for me. A lot of times before, they would be a lot friendlier and joke around, etc, and these days they seem to just be dicks with no sympathy for someone who lost ~30 buyins due to an unknown error or an "internet outage" even though I was connected the entire time, and even played games after the software glitch, or whatever it was.
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aka SouL)Z(Isadie and SouL)P(Fujikura | |
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Fujikura   United States. Aug 24 2013 13:59. Posts 1795 | | |
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aka SouL)Z(Isadie and SouL)P(Fujikura | Last edit: 24/08/2013 14:00 |
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Target-x17   Canada. Aug 24 2013 15:58. Posts 1027 | | |
shit i stake you dont i? =[ how much you lose from this
oh nm this was that thing a few day ago.
Its probably because your not supernova anymore. They reluctantly gave me a power out refund for 250 last month and for my other supernova guy I stake as well. And I know youve gotten them alot before, but you had always been you know superonva |
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f u bw rock | Last edit: 24/08/2013 16:01 |
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aernout   Netherlands. Aug 24 2013 16:54. Posts 161 | | |
were you able to manually open the tables? It might be a bug in TN or other software you use? |
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Fujikura   United States. Aug 24 2013 20:36. Posts 1795 | | |
I could have manually opened the tables, but as far as I was concerned, I had no connection issues..... I was regging tournaments (lol?) so my connection was fine.... and I played 15 tables... I thought TN just stopped regging..... but I was getting blinded out... I don't see how ppl don't think I need a refund... maybe misunderstanding the situation? |
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aka SouL)Z(Isadie and SouL)P(Fujikura | |
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Fujikura   United States. Aug 24 2013 23:14. Posts 1795 | | |
Yea I could manually open THIRTY tables... anyway, I restarted stars, most of the tournaments were blinded out... how could I know there was some error when the 15 tables I was playing were already up? Seems dumb to me :o |
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aka SouL)Z(Isadie and SouL)P(Fujikura | |
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Trav94   Canada. Aug 24 2013 23:27. Posts 1785 | | |
| On August 24 2013 19:36 Fujikura wrote:
.. I don't see how ppl don't think I need a refund... maybe misunderstanding the situation? |
There's a decent amount of assholes here. |
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| Last edit: 24/08/2013 23:27 |
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Fujikura   United States. Aug 24 2013 23:43. Posts 1795 | | |
Ah ok. I thought people were serious, that's why I was legit super confused... I mean, I register tournaments and the tables never pop up, yet blind me out, seems like it's Stars' fault for sure. Cya $200 that they said won't be refunded, fucking lol? |
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aka SouL)Z(Isadie and SouL)P(Fujikura | |
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[GiTM]-Ace   United States. Aug 25 2013 00:23. Posts 1585 | | |
I've had it happen before.I noticed way faster though...
You always run super hot with stars support anyway Lulz. |
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[GiTM]- GoSu in the Making | |
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goose58   United States. Aug 25 2013 02:07. Posts 871 | | |
If it's their fault, yea they should compensate you. |
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goose58   United States. Aug 25 2013 02:10. Posts 871 | | |
You can always make a big stink about this on 2+2 Internet Poker sub-forum. Post your story and all e-mails, maybe a rep can help you. They hate negative publicity. |
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traxamillion   United States. Aug 25 2013 02:11. Posts 10468 | | |
This happened on bovada to me but even worse. The tournament table popped up but it was empty. I was seated and no one else. This was a late reg to a 55$ freeze out so the blinds were already at 100/200 or something. My table never filled nothing was happening so I closed it and clicked 'take my seat' in the tournament lobby. This just caused the empty table to pop back up. I did this several more times clicking 'take my seat' then closing the empty inactive table that inevitably opened each time. I clicked on a random active table in the table list in the tournament lobby and my full table immediately popped up mid hand and it showed I had hole cards (nut flush in a 5way ai pot lol) but really I had already timed out and that was just part of whatever glitch was happening. I was blinded down from 3k to under 2k at this point and watched the rest of the hand play out. Next hand I was back in the action everything just fine.
Bovada said it was lag on my part some connection problem despite the fact that I was playing on other cash and sit n go tables with absolutely no problems seamlessly playing poker. I was also surfing the web and streaming some music with no issues. I have great Comcast Internet that is super fast and has not given me one single problem in two years. Of course they gave me nothing, so gl bro |
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SpasticInk   Sweden. Aug 25 2013 05:10. Posts 6298 | | |
Really sucks. Hope it works out for you. |
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ilbh   Brasil. Aug 25 2013 09:04. Posts 275 | | |
it sucks, but PokerStars can't just give refunds based on errors in the client side of their software. it would lead to people abusing the shit out of them.
I think that's the reason they don't refund you... |
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