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NewbSaibot United States. Aug 19 2009 12:33. Posts 4948 | | |
So I signed up for a poker training site last month some of you may have heard of called PokerVT. It is a site started by Daniel Negreanu meant to visually explain his latest strategies behind poker.
I had a few hiccups during the initial signup phase where after being charged for service and logging in for the first day, my account was inexplicably terminated due to a technical glitch which somehow claimed my account had expired. According to technical support, this is actually a problem several members have complained about. Technical support resolved the issue that day, however my second month billing cycle started about a week ago, and the same thing happened again. This time technical support was unable to resolve the issue. So for over a week now I have been unable to login to the site, as it claims my account has expired, even though they have clearly billed me for this month. After getting fed up calling technical support multiple times a day I decided to ask for a refund in full for this month's service until they have resolved the problem. At that moment I was told by someone claiming to be the manager that the problem had finally been resolved and I have nothing to worry about anymore. Naturally I'm a bit skeptical since the problem was also "resolved" about 8 times in the last week. Regardless, I still requested this month be refunded to me since I have not been able to use the service for a full month on the pretense that they have overbilled me. Management refused. I then asked to have my account canceled and since I have been prevented from using the service this month due to technical difficulties on their end, requested a refund for this month's service. They refused again. At this point the manager was actually talking over me any time I spoke, rudely interrupting everything I said going on some long circular diatribe about how if I'm canceling then why should I be refunded, and if I'm staying why should I be credited, completely disregarding an entire week of failed access to the site.
So I have filed a dispute with my credit card that I was billed for services never rendered and they will launch an investigation claim. I have also put a block on future payments to their site since they have proven they cannot be trusted with my financial details to continue billing me. I have screenshots of the failed login screen which shows the pokervt account information with timestamp and my credit card records showing the charge they placed this month for membership that my bank has requested be faxed to them.
Ultimately I would rate this site a 1/10. The customer service is terrible, the management is rude and clearly has no experience in customer support. I wish I had recorded the phone call because it was laugh out loud hilarious and would result in his immediate termination if heard by the executive branch of this company. The site suffers from technical glitches which will disrupt access to your account for prolonged periods of time. They will also continue billing their customers regardless of whether you are an active member or not.
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mrpav.com Canada. Aug 19 2009 12:40. Posts 3069 | | |
Yikes, sorry to hear that man, i would of been pissed as well. :> |
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patmcgroin Afghanistan. Aug 19 2009 12:47. Posts 830 | | |
sounds like a seriously awesome site |
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why would you sign up for this site roflrofl
sorry about your bad experience tho |
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| | Last edit: 19/08/2009 13:01 |
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Sicks Macks United States. Aug 19 2009 13:11. Posts 3929 | | |
Why would you sign up for a site run by live pros? |
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NewbSaibot United States. Aug 19 2009 13:20. Posts 4948 | | |
I have a particular fascination with some of Daniel's strategies, like minraising UTG in 6max and stuff. |
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Sicks Macks United States. Aug 19 2009 13:24. Posts 3929 | | |
| | On August 19 2009 12:20 NewbSaibot wrote:
I have a particular fascination with some of Daniel's strategies, like minraising UTG in 6max and stuff. |
I mean it's definitely fascinating but I can spew on my own, I don't need to pay people to teach me how to. |
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SpeedyJack United States. Aug 19 2009 14:01. Posts 618 | | |
| | On August 19 2009 12:24 Sicks Macks wrote:
Show nested quote +
On August 19 2009 12:20 NewbSaibot wrote:
I have a particular fascination with some of Daniel's strategies, like minraising UTG in 6max and stuff. |
I mean it's definitely fascinating but I can spew on my own, I don't need to pay people to teach me how to.
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well as the 100th best NLHE player in the world why don't you start your own site? |
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I'd like to see a grudgematch between Sicks Macks and DN |
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Sicks Macks United States. Aug 19 2009 16:19. Posts 3929 | | |
| | On August 19 2009 13:01 SpeedyJack wrote:
Show nested quote +
On August 19 2009 12:24 Sicks Macks wrote:
| | On August 19 2009 12:20 NewbSaibot wrote:
I have a particular fascination with some of Daniel's strategies, like minraising UTG in 6max and stuff. |
I mean it's definitely fascinating but I can spew on my own, I don't need to pay people to teach me how to.
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well as the 100th best NLHE player in the world why don't you start your own site? |
I don't remember ever saying I was that good. But I'll play you as long as you want. |
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Sicks Macks United States. Aug 19 2009 16:21. Posts 3929 | | |
| | On August 19 2009 13:49 Rocketshiptrip wrote:
I'd like to see a grudgematch between Sicks Macks and DN |
Don't think I have the roll for that, but I'd sit at my stakes. |
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