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Fujikura United States. Apr 07 2012 11:50. Posts 1795

"Hello David,

Thank you for your patience. Your email has been passed on to me as a member of the Refunds team.

We have now completed a review for each of the tournaments played April 4. As a part of determining fair compensation for these events, it has been decided to credit your PokerStars account with at least the tournament fee of every tournament in which you suffered a timeout. In addition, for any tournaments in which you were then materially affected – we have also credited your account with the total amount invested for the event. Please read our findings below:

T#540022076 Materially Affected 21.15
T#540022077 Timed out, Not Materially affected 0.15
T#540022078 Materially Affected 12.15
T#540022079 Timed out, Not Materially affected 0.15
T#540022080 Materially Affected 30.15
T#540022081 Timed out, Not Materially affected 0.15
T#540022082 Timed out, Not Materially affected 6.15
T#540008336 Timed out, Not Materially affected 2.00
T#540008357 Timed out, Not Materially affected 0.40
T#540008314 Timed out, Not Materially affected 0.20 Player Cashed
T#567010563 Timed out, Not Materially affected 0.50
T#540022083 Materially Affected 9.15
T#540022084 Timed out, Not Materially affected 0.15
T#540022085 Timed out, Not Materially affected 0.15
T#542206238 Timed out, Not Materially affected 0.66
T#542208099 Materially Affected 9.88
T#542208952 Materially Affected 8.00
T#542210510 Materially Affected 9.88
T#542206895 Timed Out, Not Materially Affected 1.23 Player Cashed
T#542212869 Materially Affected 9.88
T#542211286 Materially Affected 15.00
T#542211833 Materially Affected 8.00
T#542214193 Materially Affected 8.00
T#542214562 Materially Affected 9.88
T#542216668 Timed out, Not Materially affected 0.66
T#542216712 Timed out, Not Materially affected 0.31
T#542215081 Timed out, Not Materially affected 1.23
T#542229207 Timed out, Not Materially affected 0.66
T#542223105 Timed out, Not Materially affected 1.23
T#542232003 Timed out, Not Materially affected 0.31
T#542226267 Timed out, Not Materially affected 0.66
T#542226590 Timed out, Not Materially affected 1.23
T#542222711 Timed out, Not Materially affected 0.31
T#542226824 Timed out, Not Materially affected 0.31
T#542240952 Timed out, Not Materially affected 0.66
T#542238336 Timed out, Not Materially affected 0.31
T#542245649 Timed out, Not Materially affected 0.66
T#542225039 Timed out, Not Materially affected 0.31 Player Cashed
T#542247115 Timed out, Not Materially affected 0.31
T#542243400 Timed out, Not Materially affected 1.23
T#542240311 Timed out, Not Materially affected 0.31
T#542244581 Timed out, Not Materially affected 0.31
T#542234167 Timed out, Not Materially affected 0.31
T#542234868 Timed out, Not Materially affected 1.23
T#542239582 Timed out, Not Materially affected 1.23
T#542242699 Timed out, Not Materially affected 0.31
T#542272443 Materially Affected 9.88
T#542283018 Timed out, Not Materially affected 0.31
T#542272523 Timed out, Not Materially affected 0.66
T#542268687 Timed out, Not Materially affected 0.66
T#542281210 Materially Affected 15.00
T#542268907 Timed out, Not Materially affected 1.23
T#542276058 Materially Affected 15.00
T#542274197 Timed out, Not Materially affected 0.31
T#542262911 Timed out, Not Materially affected 0.31
T#542265306 Timed out, Not Materially affected 1.23
T#542285418 Materially Affected 8.00
T#542270728 Materially Affected 9.88
T#542276762 Materially Affected 15.00
T#542280104 Materially Affected 8.00
T#542277925 Timed out, Not Materially affected 0.31
T#542285990 Materially Affected 9.88
T#542264803 Timed out, Not Materially affected 0.31
T#542274863 Timed out, Not Materially affected 0.66
T#542284114 Timed out, Not Materially affected 0.31
T#542287061 Timed out, Not Materially affected 0.66
T#542277666 Timed out, Not Materially affected 0.66
T#542285506 Materially affected 15.00
T#542289101 Timed out, Not Materially affected 1.23
T#542266842 Timed out, Not Materially affected 0.31
T#542289329 Timed out, Not Materially affected 0.66
T#542295490 Timed out, Not Materially affected 1.23
T#542292083 Timed out, Not Materially affected 1.23
T#542291212 Timed out, Not Materially affected 0.66
T#542298212 Timed out, Not Materially affected 1.23
T#542298181 Timed out, Not Materially affected 0.66
T#542299885 Timed out, Not Materially affected 0.66
T#542309154 Timed out, Not Materially affected 0.31
T#542307778 Timed out, Not Materially affected 0.66
T#542336268 Timed out, Not Materially affected 1.23
T#542337534 Timed out, Not Materially affected 0.31
T#542331004 Timed out, Not Materially affected 0.66
T#542323452 Timed out, Not Materially affected 0.66
T#542338471 Timed out, Not Materially affected 0.66
T#542314936 Timed out, Not Materially affected 0.31
T#542344980 Timed out, Not Materially affected 0.66
T#542346836 Timed out, Not Materially affected 0.31
T#542339382 Timed out, Not Materially affected 0.31
T#542346459 Timed out, Not Materially affected 0.66
T#542342903 Timed out, Not Materially affected 0.66
T#542313221 Timed out, Not Materially affected 0.31
T#542359176 Timed out, Not Materially affected 0.31
T#542355488 Timed out, Not Materially affected 0.66
T#542334501 Timed out, Not Materially affected 0.66
T#542377144 Timed out, Not Materially affected 0.66
T#542368913 Timed out, Not Materially affected 1.23
T#542348381 Timed out, Not Materially affected 0.31 Player Cashed
T#542363990 Timed out, Not Materially affected 0.66 Player Cashed
T#542388540 Timed out, Not Materially affected 0.31
T#542418562 Timed out, Not Materially affected 2.87

The total amount of $313.61 has now been credited to your PokerStars account for these tournaments.

We once again appreciate your patience and thank you for choosing PokerStars. Please do not hesitate to contact us again should you need additional assistance.

Regards,
Pasquale"

0 votes

aka SouL)Z(Isadie and SouL)P(Fujikura

longple

Sweden. Apr 07 2012 12:34. Posts 4472

awesome

TheTrees United States. Apr 07 2012 13:04. Posts 1592

god i miss stars

tapatapaz Brasil. Apr 07 2012 13:10. Posts 1279

pasquale ftw

And what does self awareness have to do with anything you retard? srsly stfu. - baal

Target-x17 Canada. Apr 07 2012 13:18. Posts 1027

lol damn you tratior. I still hate them but they their refunds are awesome. I was 1 of 200 in a 35-55$ and they refunded me based on equity

f u bw rock

Trolala Estonia. Apr 07 2012 13:43. Posts 2050

refunds happen after you loose internet connection?

do they compensate cash games?

Fujikura United States. Apr 07 2012 14:57. Posts 1795

On April 07 2012 12:43 Trolala wrote:
refunds happen after you loose internet connection?

do they compensate cash games?

Not sure, try emailing them sometime when it happens IMO. Here is the original email that I sent to get the refund.

"I'm requesting a refund for for the laggy connection on 4/4. I lost at least $100 worth of equity to the server issues on your site :/ Please forward this to the appropriate department. Again, please do not try to say this is a problem on the client side, as I am referencing this thread. http://forumserver.twoplustwo.com/61/...y/please-fix-lag-stars-1172544/"

aka SouL)Z(Isadie and SouL)P(Fujikura