Internet Speed Help

I don't think a virus or malware will fuck up your internet speed. The two links below are my two favorite programs that I use two times each per month, usually after I finish watching a bunch of sporting events via streams. (I manually run these two times each per month, I don't keep it running in the background everyday.)

Malwarebytes: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
SuperAntiSpyware: http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html

The best free antivirus program that I've found is PandaCloud, which you can download here (this is one of the only 3 programs that I have running under "Startup," in the MSConfig section of my PC. It runs daily. You shouldn't have more than 3-4 items "ticked" under the Startup section in System Configuration.): http://download.cnet.com/Panda-Cloud-...ree-Edition/3000-2239_4-10914099.html

My favorite antivirus program that costs money is Kaspersky. Kaspersky offers a 1-month free trial, which you can download below (I'd download the 2014 version first, then, after the trial expires, download the other one):
Kaspersky PURE: http://usa.kaspersky.com/downloads/free-home-trials/pure
or
Kaspersky Internet Security 2014: http://usa.kaspersky.com/downloads/free-home-trials/internet-security

The biggest thing for me is the speed. I do not know if there is something in the settings on my laptop I can tweak to allow for a greater speed or if it's been messed up.

With a previous ISP in a different location, I was able to pull 30 Mbps on my 30 Mbps connection and 50 when I switched to 50 and now the tech said it seems like an issue with my hardware.

Meh...I am able to get ~ 25 Mbps now, it might be something of a larger issue from the provider :/

On March 30 2014 15:06 chris wrote: Meh...I am able to get ~ 25 Mbps now, it might be something of a larger issue from the provider :/

I'm not knowledgeable about ISP stuff, but I do know that several providers offer one number, and then shaft their customers with a lower number. Maybe Google your providers name with different common words to see if other people had similar issues.

The tech advised me to check with some neighbors to see if they had issues as well. The tech was from out of town and came in to work on trouble calls over the weekend and they used some different stuff between the two places. It is all Time Warner Cable.

It drives me nuts because we are paying for 50 Mbps and have been getting about 5-8 for the last couple months and are just now getting around to trying to fix it, but it seems the issue is something the tech couldn't fix and I cannot fix on my hardware.

It must be difficult managing such huge networks but come on!

Um just to clarify, where are you seeing 5-8 Mbps ? If you have 50 Mbps, then in theory you can get 6.25 Megabyte per sec d/l rates. Where are you getting your figures from?

You tried another computer on the line other than that tech persons ?

Also you should try at off and on peak times. And if its broadband, how far are you from your exchange? at peak times if its broadband and the exchange is over capacity your internet will be shit.

I doubt there is going to be a virus that only slows your internet and not your computer.

If u can get a friends laptop and see if the laptop is also slow or not

I'm inclined to think its the internet and not your computer.

So many diff things can go wrong with cable. Plus its twc

For starters your ISP cant guarantee internet speed. Just because you are paying for 50mbps download does not mean the source you are downloading from can actually upload at 50mbps. You will always be bottlenecked by the weakest link in the chain. If joe shmoe's website at www.fuckme.com can only upload at 20mbps, then thats all you're going to get no matter how fast your connection is.

Second, how exactly are you measuring your internet performance in the first place? What are you using to provide these readouts of 5mbps?

On March 30 2014 18:04 Chewits wrote: Um just to clarify, where are you seeing 5-8 Mbps ? If you have 50 Mbps, then in theory you can get 6.25 Megabyte per sec d/l rates. Where are you getting your figures from? You tried another computer on the line other than that tech persons ? Also you should try at off and on peak times. And if its broadband, how far are you from your exchange? at peak times if its broadband and the exchange is over capacity your internet will be shit.

Quite aware the difference of MB and Mb, and I have gone to speakeasy, speedtest.net and the time warner speed test (the ISP's own)

i'm not a tech expert but i am not completely ignorant. going to reliable sources of measurement, that is why this is frustrating

Do you have anything else you can connect to your router? Like another laptop in the house or something you can run speedtest from? Even your cellphone using the speedtest app?

In Finland at least it's standard practise for isps to quote some theoretical maximum speed, which may never be attained in practise.

If you believe that you have a virus, you can use wireshark (http://www.wireshark.org/download.html) to track all the packages that your internet connection handles. If strange IPs show up or there is much unaccounted traffic you can tell that something is going on. I don't think a virus is likely at all btw.

However I would have said that it's 93% sure to be the difference between megabytes and megabits (for one because the speed you get is almost exactly one eight of the 50mbit/sec). In spite of you saying that you are well awere of this difference, I have to say that I find this to be the most likely explanation.

edit: well ok speedtest.net gives the mbit/s rate so I guess you cant have mistaken in the figures

I mean it's certainly possible he has a trojan/botnet type backdoor on his system pilfering his resources and using it to run DDoS attacks or just funneling all of his network traffic through a proxy. Thats why he needs to see what other devices perform on his network. He mentioned a technician performed some very brief diagnostic where they got 30mbps or something but I want to see more tests for longer periods of time.